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To start the return process for your order, please enter your email address or phone number and the order number below.

UK Returns & Exchanges:

  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the items you want to return or exchange
  • If you want to exchange an item just let us know what you'd like to exchange for in the comments section.
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment. If your order is outside of this 30 day period please email us on uk@janji.com.

  • They must be in original condition
  • The label must still be attached
  • Our team would be very grateful if it was in the original packaging

Free gifts or promotional items are not returnable.

Are there any charges for return?

  • We charge a £4 fee for returning and restocking items.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

EU Returns & Exhanges:

We currently don't offer returns slips from EU countries. If you would like to return an item then please send it to this address: 

Bezos c/o Ogden Fulfilment Limited

Unit 2, Acre Park

Keighley, West Yorkshire

United Kingdom, BD21 4JH