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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment. If your order is outside of this 30 day period please email us on uk@janji.com.

  • They must be in original condition
  • The label must still be attached
  • Our team would be very grateful if it was in the original packaging

Free gifts or promotional items are not returnable.

Are there any charges for return?

  • We charge a £4 fee for returning and restocking items.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How do I exchange?

  • Enter your order id and email number and click 'start'.
  • Then select the item that you would like to exchange. In the notes section please let us know which item you'd like to exchange it for. 
  • We do not charge a restocking fee for exchanging an item.